How To Buy
Select the items you wish to purchase > View them in your shopping cart > Make payment > Provide information > The order is shipped
The M2C Online Store is committed to providing you with a quality online shopping environment and a simple and convenient shopping process in order to bring you a beautiful consumer experience.
While online shopping, you may make purchases directly without registering as a member. You may also decide to register to check your orders and obtain special offers from time to time.
About Coupons
Upon payment, you may input the designated serial number and the code of any coupon that you have obtained through various channels, and the discount based on the coupon will be applied to the payment. For discounts applicable to the merchandise, the lowest discount will be given first.
A coupon is invalid after a single use and shall not be returned due to any of the following: cancelled order, returned merchandise, exchanged merchandise, or order cancelled and placed again, and shall not be converted to cash or merchandise of an equivalent value.
About Payment
To enable users to make payments more conveniently, the M2C Online Store provides many payment services for users to choose from:
Online payment by credit card (including credit cards issued overseas). An overseas consumer can make payment online by credit card.
Bank/ATM transfer
Shipment at a convenience store
Domestic Shipping
T-Cat Courier (1-3 days): Once payment is made and the webpage shows successful payment, you will receive the Note of Successful Payment, which means that the order has been established. Our warehouse center will then promptly arrange for delivery. It may take about 1-3 working days for us to confirm your purchased merchandise is in good condition before we can deliver it to you. Once the merchandise is delivered by the warehouse center, the Notice of Delivery, specifying the tracking number for your purchase, will be sent to the email address that you have provided. You may track the shipping progress of your purchase in the Orders in the Content and at the website of C-Cat (https://www.t-cat.com.tw/inquire/Trace.aspx) (enquiry about delivery status).
Note: C-Cat does not provide receiving and delivering parcel services in the following areas.
Yilan County –Diaoyutai Islands (whole); Kaohsiung City –Dongsha (whole) and Nansha (whole); Penghu County –Magong (Hujing Island and Tongpan Island), Wangan (whole), Qimei (whole) and Baisha (Dacang Island, Yuanbei Island, Niaoyu Island and Jibei Island); Kinmen County –Lieyu (Dadan Island and Erdan Island), Wuqiu (whole); Taitung County –Lanyu (whole) 2. Picking up the goods at 7-11 or FamilyMart (1-2 days): After M2C delivers the merchandise, we will send the Notice of Delivery, specifying the tracking number for your purchase, to the email address that you have provided. You may track the delivery progress of your purchase in the Orders in the Content and in the real-time inquiry system of 7-11 (https://eservice.7-11.com.tw/e-tracking/search.aspx) (enquiry about delivery status) or FamilyMart (https://www.famiport.com.tw/Web_Famiport/page/process.aspx) (enquiry about delivery status).
When the merchandise is delivered to the designated store, a text message will be sent to you, asking you to pick up and pay for the merchandise.
※Goods to be picked up at 7-11 and Family Mart have volume specifications. If the package in which your merchandise is packed is larger than the size provided in the specifications, we will inform you by telephone or email. 3. Delay due to other causes: In case of shortage of stock or defects found upon preparation for delivery, we will designate staff to contact you and confirm delivery-related matters. Please understand that delivery may be occasionally delayed due to busy logistics and is usually delayed due to a large quantity of deliveries during specific holidays, such as Chinese Lunar New Year, Valentine's Day, Christmas, and other important events.
Overseas Shipping (including China, Hong Kong, and Macao)
For an overseas order, the freight charged by the International Express Mail Service is calculated based on the volume and weight of the delivered goods. To provide a preferable freight, we do not offer the price of freight directly. After you, as an overseas user, place an order, please do not make payment right away. Customer service staff will calculate the freight for you based on the country and area to which your purchase will be delivered and the volume of your purchase. Then please follow the steps indicated by the customer service staff.
Once payment is made and the webpage shows successful payment, you will receive the Note of Successful Payment, which means that the order has been established. We will then promptly arrange for delivery. It may take about 1-3 working days for us to confirm your purchased merchandise is in good condition before we deliver the merchandise to you.
Once the merchandise is delivered by the warehouse center, the Notice of Delivery, specifying the tracking number for your purchase, will be sent to the email address that you have provided. You may track the shipping progress of your purchase in the Orders in the Content.
※To have goods delivered to and received by consumers in good condition and prevent unnecessary consumer disputes, we do not deliver flexible goods (e.g., glass bottles, mugs, enamel cups, etc.) to overseas areas.
※Consumers are also required to comply with the import regulations and restrictions (for prohibited articles, etc.) provided by the country (or area) where consumers reside. We are not responsible for related legal issues.
The recipient must pay the import duty approved by Customs to be paid.
China, Hong Kong, and Macao: International express service of SF Express (about 1 week) (enquiry about delivery status)
International delivery: International Express Mail Service (EMS) of Chunghwa Post (about 1-2 weeks) (enquiry about delivery status)
If the country or area where you reside is not on the list of the areas we provide, please contact our customer service staff at info@m2-climbing.com.
